Terms & Condition

Effective Date: [26-September-2025]

Welcome to Alo Healthcare, a product of Alo Micro Sewa Federation. By using our Android app and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using the app.

1. Acceptance of Terms

By downloading, accessing, or using Alo Healthcare, you accept these Terms. If you do not agree, please stop using the app immediately.

2. Services Provided

Alo Healthcare offers access to medical and healthcare-related services, including but not limited to:

• 1. Blood tests & diagnostics
• 2. Blood bank access
• 3. Doctor’s schedules & appointments
• 4. Ambulance booking
• 5. Home ICU bed setup
• 6. Oxygen cylinder rental
• 7. Home physiotherapy
• 8. Home X-ray
• 9. Medical accessories (rent & purchase)

We act as a digital platform connecting users with healthcare providers and service partners. We are not a hospital or medical institution.

3. User Responsibilities

• 1. Provide accurate, complete, and updated personal and medical information.
• 2. Use services for personal and lawful purposes only.
• 3. Maintain the confidentiality of your login credentials.
• 4. Immediately notify us of unauthorized use of your account.

4. Medical Disclaimer

• 1. Alo Healthcare does not provide medical advice. Information on the app is for convenience and guidance only.
• 2. All medical services are provided by third-party doctors, labs, and service partners.
• 3. We are not responsible for diagnosis, treatment, or medical outcomes. Users should always consult qualified healthcare professionals.

5. Payments & Fees

• 1. Some services may require payment through the app.
• 2. All fees are displayed clearly before booking.
• 3. Payments are processed through secure third-party gateways.
• 4. Once booked, services may be non-refundable (subject to partner policies).

6. Service Availability

• 1. Services depend on the availability of doctors, labs, and medical providers.
• 2. We strive for accuracy but do not guarantee uninterrupted or error-free access.
• 3. In emergencies, always contact local emergency numbers instead of relying solely on the app.

7. Limitation of Liability

• 1. Alo Healthcare is not liable for delays, cancellations, or quality of third-party services.
• 2. We are not responsible for any medical negligence, injury, or damages caused by service providers.
• 3. Use of the app is at your own risk.

8. Privacy & Data Protection

Our services are intended for users above 18 years. We do not knowingly collect information from children.

8. Changes to This Policy

Your use of Alo Healthcare is also governed by our Privacy Policy. Please review it to understand how we handle your data.

9. Termination of Use

We reserve the right to suspend or terminate your access if you:

• 1. Misuse the app
• 2. Provide false information
• 3. Violate these Terms

10. Changes to Terms

We may update these Terms from time to time. Continued use of the app after updates means you accept the revised Terms.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Asansol, West Bengal.